Placing an Order
As soon as you have placed an order via our website, you should receive an automated email acknowledging receipt of your order and a separate receipt for your payment. If you do not receive this then either your order has not gone through, you mistyped your email address when you registered or the email has gone into your spam or trash folder.
We do endeavour to keep our website up to date as to stock availability but occasionally as item will be out of stock. If there are any problems with your order then we will either telephone or email you as soon as possible to allow you either to cancel the order or make changes. We reserve the right to cancel any order in the event of suspected fraud. No contract for sale exists until we despatch the goods to you.
We accept most of the usual credit and debit cards via our secure online payment facility. Please note that no card payments can be taken over the telephone. You will be transferred to a secure site for the taking of your payment online; please note that we do not have access to your card details at any time.
If you do not have a credit card or debit card we may be able to accept payment by cash or postal order by prior arrangement.
VAT is currently not chargeable on any of our girls' dresses or other clothing items. VAT is charged on non-clothing items and is included in the price you pay at the current rate of 20%.
If ordering from outside the EU we will attach a customs label to your parcel and you will be responsible for the payment of any import tax and value added/sales tax in your country plus any post office handling charge.
Postage and Packing
For UK deliveries (including BFPO and Channel Island addresses) a flat charge is made to cover postage and packing. We usually send all parcels by second class post (usually recorded) but heavier, more valuable or urgent parcels may be sent by courier or special delivery depending on your location and the weight of the parcel. For packages sent outside the UK they will be sent "International Signed For" so that they can be tracked and proof of delivery obtained or by courier (DPD) in certain cases.
For European and Rest of World deliveries we also levy a flat charge but reserve the right to increase this amount if the postage would far exceed this sum. If this is likely to occur we will email you in advance to obtain your prior agreement.
The postage amount is specified in the top right hand corner of this website and may vary from time to time.
If any item is returned to us undelivered or uncollected you will be responsible for any postage charges arising from its re-sending.
We can provide a best estimate of delivery times upon request but cannot offer any guarantees.
Your parcel will contain a Returns Form. This is not an invoice but it should be retained in case you need to return the goods for any reason.
Your order will normally be sent out to you within the timescale stipulated from time to time in the top right hand corner of this website (except where the dress description specifies a different timetable).
If this timetable cannot be adhered to we will email to let you know when you place your order and give you the opportunity of cancelling it.
You may be required to sign for your parcel.Returning Goods
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
You shall send the goods back without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Cancellation Form
To: Just Dresses Limited, 48c St John’s Road, Tunbridge Wells, Kent, TN4 9NY
I hereby give you notice that I cancel my contract of sale of the following goods:
Name of consumer:
Signature (if sending by post):
We try to ensure that the goods shown in the online shop are available. However, we cannot guarantee that all the items will be available. If we cannot supply an item we will let you know immediately and let you know when we expect to be able to supply an item giving you the opportunity of cancelling the order or exchanging it for something else.
The products are as described by us. We endeavour to provide accurate descriptions but if you feel that the description is misleading, you are entitled to return the goods to us. Please note that colours cannot always be accurately represented and all computer monitors are set to show colours differently.
Measurements shown should be taken as a guide only and there can be wide variations between different manufacturers. If in doubt, please contact us and we can let you have specific measurements or an indication as to the fit of the garment.
Payments from Overseas will only be accepted in GB Pounds and refunds are also made in GB Pounds.
This website also uses performance cookies. These cookies collect information about how visitors use a website, for instance, which pages they visit most often and whether they receive error messages from web pages. None of these cookies collect any information which identifies a visitor. All the information collected is aggregated and therefore anonymous and only used to improve the way in which a website works.
By using this website, you agree that we may place these types of cookie on your device.
Personal Information and Privacy
We do require some personal information from you so that we can manage your order. From time to time we will email you with details of new stock or special offers unless you have indicated that you do not wish to receive these.
We will not use this information for any other purpose or sell this information to any third party.
We are not required by law to register with the Data Protection Registrar.
No contract will exist between you and Demigella for the sale by it to you of any product unless Demigella accepts your order by email confirming that it is dispatching your product.
Any such contract will be deemed to have been concluded in the UK and interpreted, construed and enforced in all respects in accordance with the laws of England and you and Demigella irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Telephone and email enquiries.
We offer telephone support from Monday to Friday, during the hours of 9am to 4pm although please bear in mind that we are not a call centre, and may not be immediately available to speak to you. Please telephone 01892 549669. If we are not available you can leave a message and we will return your call. We also offeremail support outside these hours and will endeavour to reply to your query as soon as we can. Please email us at email@example.com